Plusnext Voice Support

Effective 7 September 2026

Plusnext Voice is available to users whose organisation has an active Plusnext-managed voice service. Your organisation administrator supplies and controls your account, company access, extension and calling permissions. Downloading the app does not create an account or an application for service. Access is available only to existing customers and users approved by Plusnext.

For sign-in, calling, directory, recording, transcript or messaging help, email support@plusnext.net. Never email a password, SIP secret, push token, recording or confidential transcript.

Account and password help

Use Forgot password? on the sign-in screen. A reset request is reviewed through the organisation’s authorised administration process. For a suspected account compromise, contact your organisation administrator and Plusnext support immediately.

Messaging safety

To report an abusive message, open the conversation, select the incoming message, choose Report Message, and select a reason. You may block or unblock the participant from the conversation menu. Reports preserve the original immutable message for authorised administrator review.

Service limitations

Plusnext Voice depends on an approved account, Internet connectivity and the calling permissions configured by your organisation. It is not a replacement for emergency calling.

Privacy and data-rights requests may be sent to support@plusnext.net.

Plusnext Limited
5 Conway Road
Feltham, TW13 6TE
United Kingdom
+44 7542 726200