Cancellation and Refund
CONSUMER RIGHTS – CANCELLATION – REFUND
GENERAL:
If you place an order electronically on the “plusnext.net” site you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
The buyers are subject to the provisions of the Consumer Protection Law No.6502 and the Distance Contracts Regulation (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the purchased product.
Shipping charges, which are the shipping costs of the product, will be paid by the buyers.
Each product purchased is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
The purchased product must be delivered in full and in accordance with the specifications specified in the order and with documents such as warranty certificate, user manual, if any.
If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
IF THE PRODUCT PURCHASED IS NOT PAID:
If the buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product ends.
PURCHASES MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:
After the product is delivered, if it is determined that the credit card with which the buyer has paid was used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer will be able to and the shipping costs belong to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED DURING THE TIME FOR UNEXPECTED REASONS:
If there is a force majeure that the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle disappears. If the buyer cancels the order; If the payment was made in cash, this fee shall be paid to him within 14 days of cancellation. If the buyer made the payment by credit card / money card and cancels it, the product price will be returned to the bank within 3-7 business days after this cancellation. If the buyer has used the remittance option, it will be returned to the bank account within 3-5 business days from the cancellation.
OBLIGATION OF THE BUYER TO CHECK THE PRODUCT:
The buyer will inspect the contractual goods / service before receiving it; crushed, broken, torn package, etc. will not receive the damaged and defective goods / services from the cargo company. The delivered goods / services will be deemed undamaged and intact. The BUYER must carefully protect the goods / services after delivery. If the right of withdrawal is to be used, the goods / services should not be used. The invoice must be returned with the product.
RIGHT TO WITHDRAWAL:
RECEIVER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person / organization at the address indicated, he can use his right to withdraw from the contract by refusing the goods without any legal or criminal liability and without any justification, provided that the SELLER is informed via the following contact information.
CONTACT INFORMATION FOR THE SELLER’S RIGHT TO WITHDRAWAL:
| Company Name | PLUSNEXT LTD |
| Address | [address] |
| support@plusnext.net | |
| Phone & Fax | +90 312 355 77 77 |
DURATION OF THE RIGHT OF WITHDRAWAL:
If the buyer purchases a service, this 14-day period starts from the date the contract is signed. Before the right of withdrawal expires, the right of withdrawal cannot be exercised in service contracts whose service is started with the approval of the consumer.
The costs arising from the use of the right of withdrawal belong to the SELLER.
In order to use the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of “Products for which the Right of Withdrawal cannot be exercised” set forth in this contract.
USE OF WITHDRAWAL RIGHT:
The invoice of the product delivered to the 3rd person or the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it). Order returns whose invoices are issued on behalf of the institutions will not be completed unless the RETURN INVOICE is issued.)
The return form must be delivered complete and undamaged, together with the box, packaging, and standard accessories, if any, of the products to be returned.
REFUND CONDITIONS:
The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days from the receipt of the withdrawal notice and to return the goods within 20 days.
If there is a decrease in the value of the goods due to the BUYER’s fault or the return is impossible
If it occurs, the BUYER is obliged to compensate the damages of the SELLER at the rate of its fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the product or product within the right of withdrawal period.
If the campaign limit amount set by the SELLER is decreased due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.
PRODUCTS THAT CANNOT BE USED OF WITHDRAWAL RIGHT:
Disposable products that are prepared in line with the BUYER’s request or explicitly personal needs and are not suitable for return, goods that are in danger of deterioration or that are likely to expire, if the package is opened by the BUYER after delivery to the BUYER, it is appropriate for health and hygiene. If the package of non-products, which are mixed with other products after delivery and cannot be separated by their nature, is opened by the BUYER, it is not possible to return it according to the Regulation. In addition, before the expiry of the right of withdrawal, it is not possible to use the right of withdrawal regarding the services started with the consent of the consumer.
DEFAULT AND LEGAL RESULTS
In the event that the BUYER defaults on the payment transactions by credit card, this does not change the contract between the BUYER and the SELLER. The BUYER agrees, declares and undertakes that it will pay interest and be liable to the bank within the framework of the credit card agreement with the cardholder bank. In this case, the relevant bank may apply for legal remedies; The BUYER may request the costs and the attorney’s fee from the BUYER and in any case, in case the BUYER goes into default due to the debt, the BUYER agrees that the SELLER will pay the loss and damage suffered due to the delayed performance of the debt.
RESOLUTION OF DISPUTES
PLUSNEXT LTD The Consumer Arbitration Committees and ANKARA courts and ENFORCEMENT OFFICES are authorized to resolve disputes regarding orders placed electronically through this website, “www.artibir.net”, operated by the Ministry of Industry and Trade.
Information on the monetary limit is below:
Effective from 20/12/2015:
a) Upper monetary limit for application to district consumer arbitration committees, 2.320 Turkish Liras,
b) The monetary limit for the application to the provincial consumer arbitration committees in the cities with metropolitan status, between 2,320 Turkish Liras and 3,480 Turkish Liras,
c) The upper monetary limit for application to the provincial consumer arbitration committees in the centers of the provinces that do not have metropolitan status, 3.480 Turkish Liras,
ç) The monetary limit for applications to provincial consumer arbitration committees in districts of non-metropolitan cities is determined as between 2,320 Turkish Liras and 3,480 Turkish Liras.
This Agreement is made for commercial purposes.